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Old Apr 15, 2005, 04:01 PM // 16:01   #1
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Default Unable to Connect
I was playing this morning and around 11:00am EST I got kicked off. I've not been able to connect after that. I get "Guild Wars was unable to connect to the server due to a network server error.
If this problem persisits, please visit www.guildwars.com/support for additional help. (Err=5)" I went to the site and didn't find anything helpfull. Is the server down?
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Old Apr 15, 2005, 04:22 PM // 16:22   #2
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Quote:
Originally Posted by Ryuken Shadowseeker
I was playing this morning and around 11:00am EST I got kicked off. I've not been able to connect after that. I get "Guild Wars was unable to connect to the server due to a network server error.
If this problem persisits, please visit www.guildwars.com/support for additional help. (Err=5)" I went to the site and didn't find anything helpfull. Is the server down?
Is this still a problem? If so, I believe you'll need to contact their support... if you've already connected then we're disconnected, it's obvious that you're able to connect in the first place. Therefore it's either a bug, or on their end. If you just can't wait any longer, try reinstalling the game in hopes that it's a bug.

Lansing Kai Don
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Old Apr 15, 2005, 04:29 PM // 16:29   #3
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Ok I'll try reinstalling the game. Thanks for the reply.
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Old Apr 15, 2005, 04:33 PM // 16:33   #4
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I'm having the same problem, got through intro, got droped and now i cant connect. reinstalled to no effect
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Old Apr 15, 2005, 04:36 PM // 16:36   #5
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Default Reinstalling no good
Ya my reinstall didn't help either. Its like the Guild Wars' server is ignoring my request I can't do anything. I tried make a new accout and won't even connect to that. I get that unable to connect error. I'm going to try and get ahold of someone from support now.
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Old Apr 15, 2005, 04:40 PM // 16:40   #6
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Default Also Having
I'm having this exact same problem. I've sent a message to support, but haven't gotten a response as yet.

Brian Misamore
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Old Apr 15, 2005, 04:49 PM // 16:49   #7
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Exclamation Just my luck.
Well I don't feel so bad now knowing that there are other people with the same problem. Brian please let us know if they send you any kind of respon I sent in a question too. I'll post back here when I get a reply. Thing is they said they would reply within the next bussniess day. Man we are gonna lose a day of game time.

Ryuken
Last edited by Ryuken Shadowseeker; Apr 15, 2005 at 05:04 PM // 17:04..
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Old Apr 15, 2005, 04:59 PM // 16:59   #8
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same problem here, died at 8am PST and hasn't let me log in since
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Old Apr 15, 2005, 05:18 PM // 17:18   #9
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Quote:
Originally Posted by RedOmen
same problem here, died at 8am PST and hasn't let me log in since
8 PST = 11 EST

Then you all died at the exact some time approximately? That isn't a good sign... I'd say check your router/firewall configuration but unless they made changes then it wouldn't be that... are you all using the same OS? See if you have similar configurations:

Where did you buy the preorder from?
Is this your first/second/third etc... BWE?
What OS are you using? XP SP2? XP SP1? XP Pro, 98 etc...
If your behind a firewall/router, what is the type?
What is your network card type?


Lansing Kai Don
Last edited by Lansing Kai Don; Apr 15, 2005 at 05:20 PM // 17:20..
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Old Apr 15, 2005, 05:19 PM // 17:19   #10
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same thing happening to me, except i never got in the first time, around 9:30 EST i started getting the Err=5 message, 4 hours later, still the same.


Elect. Bout.
first beta
windows xp
no firewall, netgear router *wireless as of last night*
Last edited by insomniac; Apr 15, 2005 at 05:27 PM // 17:27..
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Old Apr 15, 2005, 05:25 PM // 17:25   #11
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Default My stuff
Where did you buy the preorder from?
EBX

Is this your first/second/third etc... BWE?
Second BWE

What OS are you using? XP SP2? XP SP1? XP Pro, 98 etc...
XP SP2

If your behind a firewall/router, what is the type?
Netgear Router

What is your network card type?
Marvell Yukon (onboard)

The error message tells me this is either a network error or a server error.

Brian Misamore
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Old Apr 15, 2005, 05:37 PM // 17:37   #12
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I see two netgear routers and two XP (possibly two SP2's). This may mean nothing, but if we get 10 people with the same then we know that there might be an issue with an item or combination of items, otherwise it's just an ArenaNet bug.

Lansing Kai Don
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Old Apr 15, 2005, 05:46 PM // 17:46   #13
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Hmmm... I'm having the same problem. I don't have SP2, but I do have a Netgear router. A WGR614 v5, to be exact. I've been in contact with support, although they're first response was no help. It was:

Quote:
Thanks for getting in touch with us in regards to this error message. What may have caused this error to take place is that the server that handles account creations and access key registration may have been down for a brief moment. Please try again and see if you are able to complete the account set up process. If you are still unable to complete the process please reply to this email and let me know so that we can continue to research this issue for you.
I'll update with more information as soon as I have it.
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Old Apr 15, 2005, 05:46 PM // 17:46   #14
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Ya I don't think its the computer, its definatilly on their side. I was wondering if maybe I got booted, but my charater is still in game. If you can connect and are on the America server could you do a search for Ryuken Shadowseeker and see if he is online? Thanks.

Preordered from Game Stop

Xp SP2

Windows Firewall

Realtek PCI

Oh yea 1st BWE for me.
Last edited by Ryuken Shadowseeker; Apr 15, 2005 at 05:49 PM // 17:49..
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Old Apr 15, 2005, 05:47 PM // 17:47   #15
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Where did you buy the preorder from?
not sure, friend picked it up for me, will him ask later

Is this your first/second/third etc... BWE?
3rd

What OS are you using? XP SP2? XP SP1? XP Pro, 98 etc...
XP SP2

If your behind a firewall/router, what is the type?
linux iptables

What is your network card type?
VIA Rhine II (on-board NIC)
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Old Apr 15, 2005, 05:48 PM // 17:48   #16
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Quote:
Originally Posted by Ryuken Shadowseeker
Ya I don't think its the computer, its definatilly on their side. I was wondering if maybe I got booted, but my charater is still in game. If you can connect and are on the America server could you do a search for Ryuken Shadowseeker and see if he is online? Thanks.

Preordered from Game Stop

Xp SP2

Windows Firewall

Realtek PCI
I would, but I'm at work right now, if noone has done it by around 3:30CST or 4:30 EST, then I can. It does sound like a glitch from the servers, a hiccup, if you will. But I wanted to exclude any other items just in case it's not, after all, we want you in the game as quick as possible

Lansing Kai Don

EDIT: Well if RedOmen and Ryuken are not behind a netgear router, then the only similarity is SP2 (and possibly it's firewall/ built in protection)... network wise.

Not a problem, I'll even be on when playing as I posted somewhere else. This is actually the most critical time to have helpful people on.
Last edited by Lansing Kai Don; Apr 15, 2005 at 05:52 PM // 17:52..
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Old Apr 15, 2005, 05:50 PM // 17:50   #17
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Thanks man ya I'd like to be able to play this weekend as I was lucky enough to be off today. I'll keep trying preiodiclly and keep an eye on the boards. Thanks again for all your help in this matter.
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Old Apr 15, 2005, 05:56 PM // 17:56   #18
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Default Windows XP Firewall
Took down the firewall, still can't connect. So... not that.

Brian
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Old Apr 15, 2005, 05:59 PM // 17:59   #19
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Quote:
Originally Posted by Misamore
Took down the firewall, still can't connect. So... not that.

Brian
I'd hate to say it, but if he skipped the router, disable XP firewall and has nothing else running/common with you. This is going to be a sit and wait for ArenaNet (it's obviously on their end and they'll have to reset your account status). Well, I'm here for emotional support, sorry for the bad experience... glad it wasn't your first BWE and that you'd get the wrong impression

Lansing Kai Don
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Old Apr 15, 2005, 06:02 PM // 18:02   #20
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Default bloody hell
same problem here

grrrrrrrrrrrrrrr

this is the only beta i'll get to do too!

then i must wait 2 weeks for game!!!!

i'll be watching for new info....

can anyone actualy sign into the game?

does this happen alot?
Last edited by Argent; Apr 15, 2005 at 06:07 PM // 18:07..
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